FPAC

Patient and Family Advisory Council

What is Family and Patient Advisory Council?

Patients, families, clinicians, staff and administrators geared towards working together to constantly transform our health care system and deliver the highest quality of care possible.

Goals

• To become the connection between the Community and Hospital.

• To offer input in designing educational materials.

• To aid in refining policy, procedures and practices.

• To improve strategies in strengthening communication and develop collaboration.

• To put the Patient and Family at the core of our care.

• To provide new perspective in planning facilities and renovation.

Creating A Culture of respectful Dialogue between:

Clinicians

Management

Families

Families - Management - Patients - Clinicians

• To Create CULTURE SHIFT

Working hand in hand with patients and families in improving the health care system.

FLOW: Invite Patients and Families > Open discussion and conversations > Harmonizing suggestions into the health care system

Qualities and Skills of Patient and Family:

• CAN SEE BEYOND THEIR OWN PERSPECTIVE DURING DISCUSSION OF ISSUES.

• GIVE EQUAL ATTENTION TO EACH TOPIC IN THE AGENDA.

• RESPECT THE OPINION OF OTHERS. SPEAK AMIABLY IN A GROUP WITH OPENNESS.

• SHARE UNDERSTANDING AND INFORMATION ABOUT THEIR EXPERIENCES THAT WILL SHED LIGHT AND GIVE IDEA TO OTHERS.

Four Core Concepts for Patient and Family-Centered Care

1. Synergy

2. Integrity Respect

3. Engagement

4. Imparting Experience

Patient/Family Members Roles and Responsibilities

Attend each PFAC meeting or notify a staff member in advance if unable to meet.

Introspectively and encouragingly engage during discussion of issues.

To be able to hold respect for the distinct and personal background and perspective of each member.

Be driven in contributing improvement and bring innovative ideas for change.

WHO'S INVOLVED?

QMAD

PATIENT EXPERIENCE GROUP

HR & ADMIN

ANCILLARY

FINANCE

MEDICAL SERVICE

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