Davao Doctors Hospital is a privately-owned, tertiary level and multi-specialty hospital located in the heart of Davao City, the business hub of Mindanao. From its foundation in 1969, today we are the largest and most modern hospital in Southern Philippines with 250 beds and offering state-of-the-art diagnostic, therapeutic, and intensive care facilities in a one-stop medical center.
We are the leader in all medical specialties, including cardiovascular medicine, orthopedics, gastroenterology & endocrinology, neurology and neurosurgery, cancer, ophthalmology, and digestive and liver diseases in the region. Patients and medical practitioners consider Davao Doctors Hospital as the provider for all their healthcare requirements.
Last July 23, 2025, the National Conciliation and Mediation Board Regional Office XI recognized Davao Doctors Hospital (DDH) and Pagkakaisa ng mga Trabahante sa Davao Doctors Hospital – National Federation of Labor (PATRA DDH – NFL) with two prestigious regional awards: Regional Award for Outstanding Labor Management Cooperation (LMC) for...
In the 1960s, a group of young and hopeful doctors returned to the Philippines after completing their specialty training in the United States. They ventured to Davao, a quaint city surrounded by lush forest and the prospect of progress in the land of promise which, at that time, was starting to become a bustling community teeming with opportunities.
Dr. Honorio Hilario, a doctor of Industrial Medicine and owner of Botica Villa, invited Dr. Luisito Guanlao, a Neurosurgeon, to establish a clinic in his pharmacy in 1961, which then urged more doctors to set up their clinics in the premises. Seeing how Botica Villa had evolved into a melting pot of medical practitioners with varying specialties in four years, Dr. Guanlao started to envision something bigger: a hospital offering quality, specialized care to more Davaoeños.
In July 1, 1966, Clinica Hilario, Inc. became a corporation with doctors Honorio Hilario, Sr., Luisito Guanlao, Agusto Abela, Juan Belisario, Jr., Rodrigo Casino, Valeriana Castillo Honorio
dela Cruz, Jose Gantioqui, Jr., Benigno Magpantay, Gerino Pangan, Pacita San Vicente, Crisostomo Serrano, Sr., Leo Sicat, Herminio Villano, Sr., and Amador Villanueva serving as the incorporators. Davao Doctors Hospital soon opened its doors to the public in 1969, starting with a 50-bed capacity. Over the years, the corporation experienced significant growth, increasing its capital and expanding its shareholder base.
Last Updated July 17, 2024
Our role in your privacy
If you are a client or patient of DAVAO DOCTORS HOSPITAL, this policy applies to you. It is only natural to want assurance that your data will be in safe hands. We consider your privacy extremely important; through this policy, we will explain which of your data we process and how we handle these data.
Our responsibilities
We act as the ‘personal information controller’ of your personal data processed for the provision of healthcare and healthcare services.
A personal information controller is an organization that controls the processing of your personal data.
We are registered as a personal information controller with the National Privacy Commission under registration number PIC-002-510-2023 effective until July 21, 2024 (on-going renewal).
You can reach the DATA PROTECTION OFFICER via email at dataprotectionofficer@ddh.com.ph or 222-8000 local 1153.
Your responsibilities
TYPES OF DATA WE COLLECT
Data that identifies you
Health, biometric, biological, and medical information
Financial Information
Contact details
Other sensitive personal information that may affect our delivery of healthcare services or that we may collect when you access public areas within our premises
HOW WE USE YOUR DATA
We process data about all patients at our hospital. By ‘process’, we mean, for example, that we will save or add to your data, or that we will share them with your healthcare providers (e.g., your physicians), and delete them at a later date. If you receive treatment at our hospital, we will process your health and medical information in your patient record. Under no circumstances will we process more data than needed to provide you with the appropriate care.
Legal basis: Necessary for medical treatment, Necessary for the protection of life and health
Your personal information helps us understand your health history and current health needs to provide you with appropriate medical treatment and services. This includes everything from diagnosing your condition to planning your care and treatment. Your information may be used and accessed by our employees and medical consultants (i.e., your physicians or the healthcare professionals involved in the interpretation of your test results) who are involved in or who have a supporting role in your care and treatment to ensure that you receive the best possible care. These employees and consultants have a statutory duty and/or ethical and professional duties of confidentiality.
We may share your information with other affiliated clinics or hospitals if you are referred to them. But, we will only share your information after you have consented to it.
To know more about what these legal bases mean, please read the information on the last page of this Notice.
WHEN AND HOW WE COLLECT YOUR DATA
| DATA YOU GIVE | DATA WE COLLECT | ||
|---|---|---|---|
| Through the Admissions Department | Upon your arrival at the hospital for admission or surgery your detailed personal and medical information will be collected by our Admissions Department. If you are referred to admissions by our Emergency Department, the information necessary for your admission may have already been collected at the Emergency Department. | ||
| If admitted, in the course of your care, through our in-patient services | If you are admitted for treatment in our institution, our staff will collect and use your information (such as your diagnostic information, medical condition, dietary information, medication, etc.) for your medical care. | ||
| In an emergency, through the Emergency Department | In emergency situations, the Emergency Department, and the Triage will quickly collect your information (such as your brief medical history, reason for the visit, and insurance information if readily available) to render timely and adequate medical care. | ||
| When you avail of any of our out-patient services, through the relevant department (e.g., laboratory services, diagnostic imaging services, etc.) | When you avail of our various out-patient services (such as imaging, diagnostics, consultations in our out-patient or primary care centers), we collect and/or update your information to reflect any changes since your last visit. For laboratory, diagnostics, and imaging, we verify and collect your information to ensure that the tests and the results are accurately matched and recorded to the right patient. | ||
| When you register with us, avail of our services, or consult with the doctors in our Medical Arts Building through the MPH Digital Front Door | You may avail of our services through our online platform, MPH Digital Front Door. If you avail of our services through MPH Digital Front Door, your information in MPH Digital Front Door will be shared to the hospital for the delivery of your medical care. Please refer to the Privacy Notice of MPH Digital Front Door for more information on how your information in the MPH Digital Front Door is processed and handled. |
YOUR PRIVACY RIGHTS AND CHOICES
You have the right to access the information we hold about you
This includes the right to inquire upon:
For more information on the matters for which you may demand access, please refer to the Data Privacy Act of 2012 and its implementing rules.
You have the right to make us correct any inaccurate information about you
You have the right to lodge a complaint regarding our use of your data
Please tell us first, so we have a chance to address your concerns. If we fail to do this, you may lodge your complaint with the National Privacy Commission.
Please note that you have other rights under the Data Privacy Act of 2012, in addition to those which we have listed in this Notice.
THIRD PARTIES WHO PROCESS YOUR DATA
We use third parties to provide and deliver our healthcare services to you. Because of this, it necessary for us to share your data with these third parties. Your data is shared only when strictly necessary and where there are safeguards. If your data needs to be transferred to a third-party in another country, we will conduct a risk assessment to ensure that there is an adequate level of protection. We will usually include these obligations in our contracts with said third parties. In addition, all data transfers whether within or outside of the Philippines are encrypted. Below are the third-parties who help us process your data:
Health and Medical Services
| Third Party | Data Collected or Shared | Purpose | Place of Processing |
|---|---|---|---|
| Medical Consultants | Personal identifiers of patients and their medical and clinical information | To provide medical care and coordinate your medical care with your healthcare professionals | Philippines |
| Medi Linx Laboratory, Inc. | Full Name, Date of Birth, Age, Gender, Patient ID Number | Medi Linx Laboratory Inc. is the operator the hospital's clinical laboratory, and the information it collects and processes is used for diagnostic tests and processing of laboratory results. | Philippines |
| MedExpress Drugstore | Full Name, Address, Age, Sex, Medication information | To provide you with your discharge or after-hospital care medications. | Philippines |
Improvement of our Services
| Third Party | Data Collected or Shared | Purpose | Place of Processing |
|---|---|---|---|
| PhilHealth | Full Name, Period of Confinement, Patient Disposition, Type of Accommodation (if in-patient), Admission Diagnosis, Discharge Diagnosis, and Treatment Information | For the reimbursement of claims pursuant to the National Health Insurance Act and its implementing regulations. | Philippines |
| HMOs (You may request the list of our accredited HMOs from our Admitting Department, HMO hub or you may view the list in our website) | Full Name, Employer, Age, HMO account number, and Diagnosis | To process your claims against your insurance provider. | Philippines |
| Payment Partners (Maya, Gcash, Dragonpay, Bank POS Terminals) | For Maya, Gcash, and Dragonpay: Transaction Type, Batch Number, Reference Number, Approval Code, Date and Time of Transaction, Network Reference Number, and Amount | To process and verify the payment of your bills. | Philippines, Abroad |
| Government agencies providing financial assistance (You may request the list of the government agencies from our Credit and Collection Department or you may view the list in our website) | DDH Billing Statement, Statement of Account and Guarantee Letter | To process billing and collection | Philippines |
Payments
| Third Party | Data Collected or Shared | Purpose | Place of Processing |
|---|---|---|---|
| Sekhmet Technologies Private Limited | First name, Last name, Middle name, Date of Birth, Gender, Address, Phone Number, and Government ID | To create a unique patient ID for existing patients. | Singapore (The third-party is contractually bound to comply with the requirements of the DPA.) |
HOW WE SECURE THE DATA WE COLLECT
We use administrative, technical, organizational and physical security measures that are designed to protect your personal information from unauthorized access, use, alteration and disclosure. We also take steps to ensure that third parties that have access to your personal information take steps to protect the same. However, please remember that:
WHERE DO WE STORE YOUR DATA
We store physical copies of your data in our Records Management Department. We also store electronic copies of your information in our Hospital Information System (HIS) that has an on-site server.
HOW LONG DO WE STORE YOUR DATA
We will retain your information for as long as necessary to serve the purposes for which they were obtained. Please know, however, that the periods for the retention of medical records are likewise governed by Philippine laws, rules, and regulations, including DOH Department Circular No. 70-1996 (which provides for the retention period of various health records), DOH Department Circular No. 2021-0226, and DOH Administrative Order No. 2022-007 (which provides for retention periods of documents, records, slides and specimens in clinical laboratories). We will, therefore, also retain your information for as long as necessary to comply with our obligations under said laws, rules, and regulations.
CHANGES TO THIS NOTICE
We may change or update our Notice to comply with regulatory requirements, adapt to new protocols, align with industry practices, and for other legitimate purposes. We will let you know should we implement any such changes at the earliest opportunity. If necessary, we will also obtain your updated consent.
What do these legal bases mean?
NECESSARY FOR MEDICAL TREATMENT
We may process your data without your consent if the processing is necessary for us to provide adequate treatment. Necessary means that the processing is not only merely desirable but is essential to the provision of medical treatment. Under this legal basis, we will only process your information to the extent reasonable and using or processing only the data needed to provide said medical treatment.
NECESSARY FOR THE PROTECTION OF LIFE AND HEALTH
We may process your data without your consent if it is necessary for the protection of your or a third person’s life or health but you or the third person are physically or legally unable to provide consent. We will only process your information to the extent reasonable and using or processing only the data needed for the protection of your or a third-person’s life and health.
LEGITIMATE INTEREST
As an organization, we may process your data in order to carry out tasks related to our operations and business activities. These legitimate interests include:
LAW
In specific instances, we may process your data without your consent, if such processing is required by law and regulations, if said regulations guarantee the protection of the information and do not require the consent of the data subjects. We will only process your information to the extent reasonable and only for purposes of fulfilling the relevant legal or regulatory requirements.
CONSENT
You have given us clear consent to use and process your data for a specific purpose.
You can change your mind!
If you have previously given your consent to process your data you can freely withdraw it at any time by notifying us at dataprotectionofficer@ddh.com.ph. If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your rights. Please note that it may take up to fifteen (15) business days for us to process the withdrawal of your consent.
